cvv6's Privacy Policy

1 Introduction & Scope

cvv6 is a safe and reliable online betting and gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy sets out how cvv6 collects, processes, stores, and discloses your personal information.

This policy applies to our website cvv6.lat and is effective for all users registered on our platform. By using our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This privacy policy should be read together with our Terms & Conditions and Responsible Gaming policy. Any necessary changes will be published on this page.

2 Data Collection

We collect your personal information in several ways. The different stages of data collection are described below:

2.1 Information You Provide

The information you provide when registering an account and using our services includes:

• Full name and date of birth
• Email address and mobile number
• National ID information (for verification purposes)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account)
• Security questions and answers, and password

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identity
• Browser type and operating system information
• Browsing history and session data on the website
• Transaction date, time, and amount
• Gaming activity data (bets, win/loss records)

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may sometimes collect information through third-party service providers. Such data collection is always based on a lawful basis.

3 Purpose of Data Use

cvv6 uses your personal information only for specific and legitimate purposes. The reasons we use your data include:

3.1 Service Delivery

• Creating and managing accounts
• Processing deposit and withdrawal transactions
• Managing bonuses, rewards, and the VIP program
• Providing customer support

3.2 Security & Compliance

• Identity verification and age confirmation (complying with the 21+ rule)
• Detecting and preventing fraudulent activity
• Complying with anti-money laundering laws
• Running responsible gaming programs

3.3 Service Improvement

• Improving our platform and services
• Providing a personalised experience
• Identifying and resolving technical issues
• Analysing user behaviour to make services more effective

3.4 Communication

• Sending important account-related notifications
• Sending information about promotional offers and bonuses (with your consent)
• Responding to support tickets

4 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Essential Cookies

These cookies are essential for our website to function properly. They maintain your login session and ensure security. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies help remember your preferences and settings — such as language selection, display preferences, and so on. They make your experience more personalised.

4.3 Analytics Cookies

We use analytics cookies to understand how users are using our services. This information is processed completely anonymously and is used to improve services.

You can reject non-essential cookies at any time by changing your browser settings. Please note, however, that disabling some cookies may cause certain features of the website to not work properly.

5 Sharing Data with Third Parties

cvv6 does not sell your personal information to third parties. However, we may share information in certain circumstances:

5.1 Service Providers

We work with trusted third-party service providers to operate our services. These include payment processors (bKash, Nagad, Rocket, Upay and banking partners), identity verification services, and technology infrastructure providers. These service providers receive only the information needed for their specific tasks and operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information to fulfil legal requirements, comply with court orders, or respond to lawful requests from government authorities. Such disclosures will always remain within the bounds of the law.

5.3 Business Changes

In the event of a business transfer, merger, or acquisition, your information may be transferred to the new ownership. In such cases, we will notify you in advance.

5.4 Fraud Prevention

Limited information may be shared with other betting platforms to detect and prevent fraudulent activity. This is done to protect the interests of all users.

6 Data Security Measures

To keep your personal information secure, cvv6 has put in place both technical and organisational security measures.

6.1 Technical Security

• SSL Encryption: All data transmission on our website is encrypted using SSL (Secure Socket Layer) technology.
• Data Encryption: Stored data is secured using industry-standard encryption methods.
• Firewall & Intrusion Detection: Our servers are protected by advanced security systems.
• Regular Security Audits: We regularly assess the security of our systems.

6.2 Organisational Security

• Regular data protection training for staff
• Restricting access to data (only staff who need specific data can view it)
• A rapid response plan in the event of a data breach

While we take every possible step to protect your data, it is not possible to guarantee that data transmission over the internet is completely secure. It is your responsibility to keep your account password confidential and to use a secure internet connection.

7 Your Rights

As a user of our platform, you have certain important rights regarding your own data. cvv6 respects these rights and is committed to upholding them.

7.1 Right to Access

You have the full right to know what information we hold about you, why we hold it, and how we use it. You can contact us at [email protected] to request a copy of your data.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may request that it be corrected. Most account information can be updated directly by you in your profile.

7.3 Right to Erasure

In certain circumstances, you have the right to request that your data be deleted. However, some information may need to be retained for a specified period due to legal obligations or the need to keep financial records.

7.4 Right to Object to Processing

For promotional communications, you can unsubscribe at any time. Each such communication includes an option to opt out.

7.5 Right to Data Portability

If needed, you may request a copy of your data in a structured, machine-readable format. We will respond to this request within a reasonable time.

8 Data Retention Period

cvv6 retains your data only for as long as necessary. The retention period depends on the type of data and the purpose for which it is used.

• Account Information: Retained while the account is active and for the applicable legal period after closure.
• Transaction Records: Financial transaction data is retained for an extended period in accordance with legal and regulatory requirements.
• Communication Records: Support-related conversations are retained to improve service quality.
• Marketing Preferences: If you opt out, that information takes effect immediately.

Once the designated retention period has ended, we securely delete or anonymise data so that no individual can be identified.

9 Protection of Minors

cvv6's services are for users aged 21 and over only. We do not collect personal information from minors or engage in any financial transactions with them.

At registration, we confirm through an age verification process that the user is 21 or older. If we become aware that a minor is using our services, we will immediately close their account and delete the relevant data.

If a parent or guardian suspects their child is using our platform, please contact us at [email protected].

10 Policy Changes

This privacy policy may be updated from time to time due to service improvements, legal changes, or technology updates. For any significant changes, we will take the following steps:

• Publishing the updated policy on this page
• Notifying registered users by email for major changes
• Displaying a clear notice on the site

Continuing to use our services after changes are published will be considered as your agreement to the new policy. Therefore, it is beneficial for you to review this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. The cvv6 privacy team carefully reviews all your requests.

• Email: [email protected]
• Live Chat: Contact us directly via live chat on our website 24/7

We will try to respond to your request within a reasonable time. Support is available in both Bengali and English.